cancel
Showing results for 
Search instead for 
Did you mean: 

Poor Signal - Mast issue not being resolved

GaryS87
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

There's an area where I live that has poor signal for data in MK42. On the O2 Coverage and network checker it confirms I'm supposed to get 5G outdoors and 4G indoors but I don't even get 4G outdoors. It also states the following "Looks like a nearby phone mast isn’t working as it should, sorry. Our engineers will be on the case already, and your service might come and go until we fix it." It has been like this for months and I don't know who to contact for an update. I check it almost daily and there's never an update, just the same message. Can someone please get to the bottom of this and find out why this mast is not being fixed? I pay a decent amount of money for my mobile and it doesn't work as it should.

Message 1 of 4
308 Views
3 REPLIES 3

pgn
Level 77: Grand Master
  • 39590 Posts
  • 244 Topics
  • 1796 Solutions
Registered:
Message 2 of 4
303 Views

Enlli
Level 68: Extraordinaire
  • 8798 Posts
  • 62 Topics
  • 1793 Solutions
Registered:

That post code does come up from.time to time.

Nobody in customer services will be able to give you an answer as they are never party to that information 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
296 Views

japitts
Level 9: Fired up
  • 281 Posts
  • 0 Topics
  • 3 Solutions
Registered:

@GaryS87 wrote:

"Looks like a nearby phone mast isn’t working as it should, sorry. Our engineers will be on the case already, and your service might come and go until we fix it." It has been like this for months and I don't know who to contact for an update.


The vast majority of faults are rectified quite promptly, within a couple of days. Protracted fixes are often (but not always) down to third party issues.

 

There could be a legal issue with the site, a H&S problem that's preventing access. The fault might be with third party equipment and they might have issues too.

 

This list isn't exhaustive, but there's a whole catalogue of possibilities. Issues like this affect all networks from time-to-time, but if there's less site density in an affected area, that in turn gives fewer alternate overlapping sites to pick up the slack.

 

Specifically, mobile data uses the exact same network signal as voice calls - but VoLTE is prioritised above data. If one or more single sites are out-of-action in an area with poor density, then unless additional spectrum is added to the remaining sites (which is a whole other can of worms), then there's simply less capacity to go around. Slower data speeds are the natural consequence.

Message 4 of 4
256 Views