SIM Not provisioned. No access to MyO2 and no help via call

[Sp077]

Good morning,

I've had a 'sim not provisioned' error on my phone for a day or so. Furthermore, logging in to my o2 account shows no services linked, and I can't receive the 2 texts to my number to relink my number, due to the above error. Calling 202, apparently my contract was provisioned by an external provider, so I need to call them. I got this contract through o2 direct? 

Any idea what can be done? 

Thanks in advance!

[Enlli]

This is a customer to customer forum 

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[Sp077]

Hi Enlli, thanks for your response. I've tried a few routes to contact o2 but without my number receiving a signal, I can't receive the security codes via text, and they won't help me any further. I'll keep trying I guess!

[pgn]

@Sp077 -  Pop into your local O2 store with phone, SIM and valid photo ID and they can check and replace the SIM if necessary Good luck!