SIM Inactive

[Mozilla123]

Hi,

I'm currently on holiday abroad and you have deactivated my SIM as part of the migration from Virgin Mobile. 

This is unacceptable as I now cannot use my phone when I return to the UK to order a cab from the airport or for other communications on my return.

You clearly stated that if the SIM is not going to be in the UK on the planned migration date then you will postpone the migration to the next month so I didn't see the need to contact you prior to my departure to inform you. 

All three SIMS on the account are affected. What can you do to resolve this? 

[Bambino]

@Mozilla123 This is not O2. This is a customer community. I doubt they'll be able to help you, but you need to speak to customer service. Download Skype to call the O2 freephone numbers: Guide: A Guide to Skype 
Call +44800 902 0217 or +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Regretfully this is not O2 but a community of customers like yourself so there is little we can do as we have no O2 staff .

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help