I ordered a Netgear Nighthawk M6 with a sim contract for unlimited data at the start of December, which I received a week later (I was told 3 weeks) and when putting the SIM into the device, it doesn’t work. So I rang customer support and I was told that there had been an issue with the warehouse and that “technically” my device and SIM hasn’t even left the warehouse on their system but yet I physically have the device. I was told that a ticket would be put on the system so that it could be sorted and I was given a time frame.
Nearly 2 months later, and I still don’t have a working SIM card. I have rang up customer support maybe 5-6 times since then and each time, I’ve been told the same thing.. “a ticket will be put on so it will get sorted within a week”. I just got hung up on by the customer support representative 10 minutes ago after being on the phone for a whole hour, waiting for a supervisor/team leader I could talk to. The guy put me on hold and said he’s waiting till one is available and then 10 minutes later, phone call ends.
I’m a first time customer with o2 and honestly so far I have never felt more ignored. It’s such a simple issue that could be solved with a bit of communication and time but yet I keep getting told the same sh*t each time and nothing gets done.
