Solved: S25 ultra

Kittykatty84 · ‎16-02-2025

I have been using the s25 ultra now for 4 days . I use my phone for work as I need constant Internet but every time someone rings me the Internet gets kicked off. I've tried all kinds there is no option to toggle to volte has anyone else had this issue

MI5 · ‎16-02-2025

@Kittykatty84

VoLTE is only available on contract, so if using a PAYG sim it won't work.

If not, you need to contact O2 Guide: How to find help & contact O2

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-02-2025

@Kittykatty84

VoLTE is only available on contract, so if using a PAYG sim it won't work.

If not, you need to contact O2 Guide: How to find help & contact O2

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kittykatty84 · ‎16-02-2025

I have the o2 contract.

Enlli · ‎16-02-2025

Maybe termed 4G Calling.

In Samsung Version of Android it must be turned on both in the Settings Menu the individually for each SIM in the Dialer App

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎16-02-2025

@Kittykatty84

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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