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S25 Ultra

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Neil28
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on ‎25-06-2025 21:19

on ‎25-06-2025 21:19

Hi, I have an s9+ and I want to get a sim for 25 ultra, my s9+ sim doesnt have 5G and the sim doesnt work in s25 ultra, I have tried to contact O2 and they have said I cant have a sim for the S25 ultra, reason, I didnt get it from them, evcen though I didnt get my s9+ from them, they gave me a sim as im pay monthly and in a contract.  I need help I have an s25 ultra sat doing nothing and no help from o2.....any ideas

Many Thanks

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pgn
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on ‎25-06-2025 21:51

on ‎25-06-2025 21:51

Don't forget the valid Photo Id that you will need to show in-store, @Neil28 

https://stores.o2.co.uk/

1000052960.png

 

 

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
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on ‎25-06-2025 21:23

on ‎25-06-2025 21:23

@Neil28 

Complete rubbish as usual from customer service.

Pop in store with photo ID and they will sort you out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Neil28
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on ‎25-06-2025 21:42

on ‎25-06-2025 21:42

Hi MI5

Thankyou for getting back so quickly

So I can go to any o2 and they will sort it out, I live in Poole, Dorset

Cheers

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pgn
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on ‎25-06-2025 21:51

on ‎25-06-2025 21:51

Don't forget the valid Photo Id that you will need to show in-store, @Neil28 

https://stores.o2.co.uk/

1000052960.png

 

 

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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Neil28
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on ‎25-06-2025 21:52

on ‎25-06-2025 21:52

Thank you 🙂

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MI5
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on ‎25-06-2025 22:16

on ‎25-06-2025 22:16

Yes, photo ID as I mentioned 😎

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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