on 14-07-2021 07:59
I have landed in spain for the first time since Brexit. I am an o2 sim only customer. Since landing i have not been able to connect via roaming and therefore have no access to mobile data.
Roaming is switched on. I am in an area where I have always connected via movistar. My phone is a samsung galaxy s10.
Please help.
on 14-07-2021 08:09
Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone a few times.
3 - Call customer service to check for any roaming bars Guide: Coronavirus Community Help and Support
on 20-07-2021 10:14
on 20-07-2021 10:14
Hi @Cdd were you able to access mobile data with the suggestions above?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
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