Roaming not working in italy

[MrFulmine99]

Roaming doesn't work for me in Italy.
I tried all possible solutions. in March it worked with the iliad network.
Now its not working, i tried reset apn, airplane mode, remove sim, change all networks.
it always connects to tim, trying many times I can connect to wind or not to iliad.
Only data works, calls and texts don't.
In a certain moment the calls work, I send a text message to myself that I don't even receive and neither the text messages nor the calls work anymore.
Then to make calls again I have to turn off, change the network a lot of times.
I need the texts and they don't work please fix.

[Cleoriff]

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@Enlli wrote:

You need 4G Calling enabled to make and receive calls in Italy.

Without it the phone will try to drop to 3G but all 3G is shut down in Italy

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Maybe this sort of info should be added to the Roaming Megaguide @Enlli?

Are there any other countries where 4G calling is required? If so, we should have a list.

[Enlli]

@Cleoriff This is the latest map I can find. This is countries with no 3G others may have one or more networks shut down

 

[Al7fox]

Thanks Enlli. If that’s the case then O2 should really look into this further.

PAYG customers don’t have access to Wi-Fi calling however o2 makes many adv claims about PAYG customers being able to also enjoy free roaming.

In Italy o2 use the TIM network which, as you mentioned, have no 3G coverage.  If this is a blocker for making and receiving calls, then o2 should perhaps rely on a different provider in Italy with 3G network like ILIAD.

Right not, even if I select manually ILIAD, I only have connection for a few minutes probably due to a missing agreement between the two networks.

If fixing the roaming in Italy for PAYG customers is not a priority for o2 (as it seems so far) they should at least make this limitation clear to clients otherwise at the very least this is false advertising and huge limitation if I can’t use the phone to make and receive calls while abroad.

What would be the best way to further escalate this?

[Cleoriff]

Initially we should have this info added to our Guide: Roaming MegaGuide.

I doubt at this stage O2 will be able to change networks they are roaming partnered with. However we'll contact the community managers so they are aware and they can take any action needed.

@Chris_Kand @Dave-O2 please look at this. Thanks.

[Enlli]

The answer is simple.

4G Calling and VoLTE should be standard.

My 2nd SIM is 1p mobile. 5G, 4G Calling and VoLTE. The same goes for my wife's Voxi SIM

O2 just needs to get up to date with changes.

Don't forget by the end of next year they will be the only UK network still with 3G.. Guess they don't see the need.

[Cleoriff]

Of course it doesn't help that many people still have to call CS to activate Wifi Calling, before they can turn it on in their phone settings.

Add to that, there are many people of a certain age who don't have devices compatible with 4G/Wifi Calling (One might say that's their own fault) but at least it would be made clear if this was added to the Roaming Megaguide...or even added to O2's Roaming  advert. 

[pgn]

Agreed - O2 need to step up to the plate. If they continue to advertise:

• EU roaming up to 25GB, at no extra cost
• We cover roaming in our Europe Zone as part of our tariffs. So your data (subject to roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home.

Then O2 need to do whatever it takes to make it work "like it does at home" for calls, for texts, and for data (apart from the 25GB limit) for all their customers: Contract, Business and PAYG.

Being confined to the likes of WhatsApp when in Germany or Italy or Greece (where 3G is gone, and 2G also in some countries) is all fine and good, but with banks using SMS to do what they call multi-factor authentication, airlines sending texts to inform their customers of flight cancellations and changes, etc, then that's not going to be "just like it is at home" (well, apart from the Santander OTP debacle, or port from TescoMobile to O2 fracas, or... any of a dozen other domestic issues with O2's network and its customers across all offerings, currently!)

Actually, now I think on it, with the problems customers post here on the forum when in the UK, perhaps the O2 service is no more or less like it is in the EU, or in the USA, or... when roaming. Well done, O2. your advertising is 100% correct: "So your data (subject to roaming limit), minutes and text allowances will work in our XYZ Zone, just like they do at home" is exactly right!

And just to remind us all where O2 customers need "special handling", in just one large part of the world not so far from home, never mind Zone 2 or Zone 3 (whatever it is they are!):

(as I have used many times previously, and @Enlli has posted above - and for which I cannot find a similar map that is more up-to-date *anywhere*).

[pgn]

For example, off O2's own pages: https://www.o2.co.uk/eu-roaming

5G not available to PAYG anywhere.

4G Calling not available to PAYG anywhere

Italy has no 3G now.

Misleading, no, @Chris_K?  

[Dave-O2]

Thanks for the tag @Cleoriff 😊

I'm going to get this checked out @Al7fox and will back when i have more details 👍

[Cleoriff]

Thanks @Dave-O2 👍