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Roaming data not working in Germany after switch from Virgin Media

mariomartin
Level 1: Joiner
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Registered:

Hello,


I have an iPhone 11.

 

I am abroad in Berlin and I’ve tried several times to connect to the roaming APN.

 

Phone calls are working, it’s just mobile data.

 

From time to time, after clicking on reset settings and rebooting device I achieve to connect temporarily, but it is soon lost.

 

With the migration from Virgin Media, I did not receive any APN details.

 

After clicking on reset settings, the mobile data APN is set to goto.virginmobile.uk and the LTE one is left empty.

 

The automatic selected network is o2 - de, roaming is enabled with network setting of 4G (no VolLTE).

 

Rebooting the device, setting airplane mode, etc. is not of much help.

 

Please, let me know if I’m missing something or what can I do.

 

Thank you,

Mario.

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Enlli
Level 68: Extraordinaire
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Registered:

If you have moved to O2 you need these

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Registered:

@mariomartin 

You need to set your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
Former Staff
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Registered:

Did changing the APN settings get your data working @mariomartin?

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