Unable to receive text messages or calls after porting to O2 from Vodafone

[Sonia16]

10 days ago I moved two numbers from Vodafone to O2.  One ported over okay (the number linked to this login).  The other has been a complete disaster.  I am unable to receive any text messages and the only calls I have received have been from an O2 handset.  As a result, I have been unable to receive calls from my children, I have missed calls from my children's school, cannot access my online banking apps and have spent over 20 hours on this over the past 10 days.  Some of the people I have spoken to include Akshay (a supervisor), Nurmal, Pavan, Brent, Jenna and Mandy.  The format of most calls is the same.  After explaining the issue I am constantly told the issue needs to be escalated, someone will call me back and surprise surprise, no-one ever calls.  From what I have seen online this is clearly a porting issue but no-one seems able to help.  I have been promised numerous times this will be sorted out in 24 hours but I am still here 10 days later.  Help!!!

[jonsie]

@O2Helen01 Can you possibly assist @Sonia16 in the morning?

[O2Helen01]

Morning all, thanks for the tag @jonsie  . @Sonia16  I'm going to send you a message privately and we can discuss your issue further.

[Sonia16]

Hi, no progress made on this yet......

[Sonia16]

We have also been on the phone to the Customer Service Team and yet again made no progress.  When the Customer Service Agent realises it isn't a straightforward query, they just hang up!  Shocking way to treat customers.

[weldon]

I have the exact same issue and cannot seem to get any answers from O2.

Terrible service, going to cancel and move back to old provider

[weldon]

@O2Helen01 please help.

[GTM1]

any chance you do the same for me