Returned phone

[Tracy70]

Hi 

I returned my phone on 31/7 for repair.  Can you please let me know the status?

This will be the second time in 4 months it has been repaired.

Thank you 

Tracy

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Tracy70]

If it can not be repaired can you please send me a new phone.  Each time this has happened, I have lost data and messages.  

[Tracy70]

Ok thank you

[Enlli]

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@Tracy70 wrote:

If it can not be repaired can you please send me a new phone.  Each time this has happened, I have lost data and messages.  

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@Tracy70 

I think it has been explained that this Community is not O2. We are all customers here

Follow the advice given by @jonsie