Solved: Re: Returned phone

Tracy70 · ‎09-08-2023

Hi

I returned my phone on 31/7 for repair. Can you please let me know the status?

This will be the second time in 4 months it has been repaired.

Thank you

Tracy

jonsie · ‎09-08-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎09-08-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Tracy70 · ‎09-08-2023

If it can not be repaired can you please send me a new phone. Each time this has happened, I have lost data and messages.

Tracy70 · ‎09-08-2023

Ok thank you

Enlli · ‎09-08-2023

@Tracy70 wrote:
If it can not be repaired can you please send me a new phone. Each time this has happened, I have lost data and messages.

@Tracy70

I think it has been explained that this Community is not O2. We are all customers here

Follow the advice given by @jonsie

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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