Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

[Last]

Hi,

I am having a nightmare. I transferred to ID from o2. The transfer seemingly went well but then people who are on o2 and all their virtual network operators (GiffGaff, Tesco and Sky) can not contact me. It says the number does not exist. Everyone else can get hold of me.

ID say the transfer has gone to plan their end. I have spent hours on the phone with them. o2 say the transfer has gone to plan their end. 

I am in purgatory! 

What else can be done? I'm not even sure that transferring mobile network will work as the problem will just be transferred? I feel like banging heads together. Something needs to be done.

[MI5]

@Last 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Last]

Thanks, was hoping somebody might be able to share if they have had a simlar story and if they have had a solution. I've already spent hours speaking with both o2 and ID.

[Enlli]

People do come on with similar problems from time to time but rarely come back to say what happened 

[MI5]

Eventually, one of the networks finds the right button to press and everything works as normal.

Keep trying O2 as it is their responsibility as the receiving network to fix it @Last