Solved: Re: Possible O2 Scam

Sergio1 · ‎06-05-2020

Hi,

I've received a suspicious SMS:

"O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: <Link Removed>

From: +447385570397

Can someone please confirm if this is a genuine message from O2?

Thank you,
Sergio

MI5 · ‎06-05-2020

@Sergio1

It's a well known scam.

Ignore and block the number.

Forward text to 7726 to report to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎06-05-2020

@Sergio1

It's a well known scam.

Ignore and block the number.

Forward text to 7726 to report to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Stacey · ‎06-05-2020

Hi @Sergio1

Yes this is a scam. Any messages you receive from O2 will be from O2-UK not a random mobile number. Please ignore a delete. Do not open any links.

Stacey

Sergio1 · ‎06-05-2020

Thank you @O2Stacey !

Sergio1 · ‎06-05-2020

Thank you MI5!
Almost fell for it tbh.

MI5 · ‎06-05-2020

Good catch then 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

NR · ‎06-05-2020

I have had the the same message from that number as well today unable to process your latest bill

MI5 · ‎06-05-2020

Same advice @NR

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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