Porting problem suncream August

[Trudes]

Ny adult children took their own 02 contracts in early august and the agent at the time told them to get a pac code ( first mistake) several calls later we had to wait until sept. Theb my sons existing number was deleted not ported that took a montb to come back.  Meanwhile my daughters phone is stuck in a porting error statas.  Customer service can only send messages to some back office that apparantly have a known problem. My sons phone is now in the situation. So nearly on month three and about 25 calls all lasting hours to customer service and no action. Also I am still pay for the phones contracts not used and theirs which is now causing a lot of problems with no access.  Any suggestions welcome as I am at the end of my tether with them

[TallTrees]

Hi @Trudes 

Sorry to hear your difficulties. 

Would each person with ID be able to go into an o2 store?

This may help

[Oxonian]

A warm welcome @Trudes to this O2 customer to customer community. Unfortunately, as this is a customer to customer community, we cannot access account or provide other direct help. You need to persevere with O2.

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a strong reputation for solving customer problems. 

Please keep us updated on developments. 👍 

[Trudes]

Hi the stores say they cannot help as its this hidden back office team that has the magic powers and they cannot ve contacted or have any sla's

[Oxonian]

I suggest @Trudes that you contact the social media team ; please see my post above. 👍 

[Trudes]

hi have done thanks awaiting a response

[Oxonian]

If the social media team do not respond timeously @Trudes, you will need to keep reminding them. 👍