Porting help needed

[Mad]

Hi, experiencing a lot of problems with porting my number from 3 to O2, process started on Friday  but as of today (Monday) 8 p.m. still not resolved despite numerous calls to customer support. Can anyone please offer any help?

[MI5]

@Mad 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Mad]

thanks for your reply, I have been back to the store that started the process for me and they have accessed my account and requested a remedy case which should have resolved the issue by 6pm today. I phoned customer services when this didn't happen only to be told they were aware of my case but still no solution😡

[MI5]

There we're some issues recently @Mad but thought they were resolved.

Ask customer services to escalate the issue for you.

[Mad]

@O2Emma could you please help as I am getting nowhere fast with customer service, thanks

[Mad]

Thanks I've already asked for that but still no resolution or timeframe

[Bambino]

@Mad O2 doesn't port numbers on the weekend. I've never understood that one. This may have added to your problem.

[O2Emma]

Hi @Mad I will send you a private message to look into this for you.