Poor Network Signal

[Loyalcustomer]

Hello,

last year May, O2 had some issues with the cable/mast in my area they were working on for few days, during this time the signal in the phone was very very bad. After the issue with the mast/ cable was fixed, the signs on the 2 phones we have remains bad. We have called O2 several times to try to understand what is going on. We cannot receive calls when we are inside the house. We have reset the phones and recently we visited an O2 shop to change the sims but still no improvement. I just feel we have been cheated for so long now and O2 keeps taking their monthly payments without providing the service despite the numerous complains. Not sure what else to do. It’s easy to change provider, but I feel O2 owes us a duty to commit to the service they’ve been charging us for since last year May. What else can we do?

[madasaf1sh · Accepted solution]

@Loyalcustomer 

This is going to sound harsh but o2 do not guarantee 100% Geographical coverage, and you have signal albeit low, and as such don't really owe you anything. 

It could be your house is the issue, as Radio Waves can and do struggle to penetrate walls especially brick walls, that is the law of physics.... (radio waves are part of the invisible spectrum of light). 

Have you enabled WiFi calling to help with phone calls internally at home ? 

You may have the same issue with another provider, so its worth doing some due dillegence with some Pay As you go sims and testing each over a couple of weeks. 

[Loyalcustomer]

Thanks for the honest feedback and I totally agree. The concern is that we have not changed anything, we live in the same house and have been withO2  for more than 12yrs and have 2 lines. The service was good prior to the issue they had in the local area and since then the signal has not been the same.

[madasaf1sh]

@Loyalcustomer 

Just been thinking, it could be as simple as they have had to lower the power output from the mast, due to local issue with power... as one of many reason. 

Customer Services or Tech arent going to know, the only people who would know are the Network Architects and Engineers, and CS are going to get nowhere near them... 

Good Luck