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Placing order

Lyndal57
Level 1: Joiner
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Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know what to do as the money is sat in my bank under pending so I can't go to the store to buy the phone, what do I do?

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TallTrees
Level 45: Knowing
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Hello @Lyndal57 

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
  • 8807 Posts
  • 86 Topics
  • 273 Solutions
Registered:

Hello @Lyndal57 

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this



HAPPINESS IS BEE SHAPED

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