Placing order

[Lyndal57]

Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know what to do as the money is sat in my bank under pending so I can't go to the store to buy the phone, what do I do?

[TallTrees · Accepted solution]

Hello @Lyndal57 

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this