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Phone only working on wifi not 4G

SMS2
Level 1: Joiner
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Hi I’ve got data but phone not working unless on wifi. Can’t seem to resolve it any advice please?

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gmarkj
Level 59: Quartermaster
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Check the phone settings match those below @SMS2 

https://theroams.co.uk/providers/o2/guides/internet-settings/

If that doesn't work then it will need a call to customer services.

There are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8949 Posts
  • 90 Topics
  • 706 Solutions
Registered:

Check the phone settings match those below @SMS2 

https://theroams.co.uk/providers/o2/guides/internet-settings/

If that doesn't work then it will need a call to customer services.

There are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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