cancel
Showing results for 
Search instead for 
Did you mean: 

Phone only working on wifi not 4G

SMS2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I’ve got data but phone not working unless on wifi. Can’t seem to resolve it any advice please?

Message 1 of 2
472 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Check the phone settings match those below @SMS2 

https://theroams.co.uk/providers/o2/guides/internet-settings/

If that doesn't work then it will need a call to customer services.

There are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
454 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Check the phone settings match those below @SMS2 

https://theroams.co.uk/providers/o2/guides/internet-settings/

If that doesn't work then it will need a call to customer services.

There are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
455 Views