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Phone number not associated with device

Boot
Level 1: Joiner
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on ‎24-05-2022 21:30

on ‎24-05-2022 21:30

I recently moved to O2 and brought my phone number with me but in settings (a) the sim phone number shows and (b) another message saying my number is registered to my Appleid but not associated with the device and will expire in 20 days.  Help - do i do?

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MI5
Level 94: Supreme
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on ‎24-05-2022 21:36

on ‎24-05-2022 21:36

@Boot 

If the number is correct in settings >phone >my number try logging out of your apple ID and back in again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎24-05-2022 21:41

on ‎24-05-2022 21:41

@Boot 

 

This is a known bug with Apple and the following is taken from their Support Forum

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device:

4. Turn iMessage and FaceTime back on.

 


It should work itself out, before the expiry date... 

If it shows no sign its one for Apple Support to help with. 

 

Link to the numerous Apple Threads https://discussions.apple.com/thread/251959496

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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