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Phone not provisioned for voice

Ry30
Level 1: Joiner
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Changing from o2 to virgin ive asked to have my phone unlocked, I was told that my phone is already unlocked but when i put the virgin sim card in its says phone not provisioned for voice

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MI5
Level 94: Supreme
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@Ry30 

O2 haven't locked phones since 2018.

If yours is locked, see guide here Guide: Unlocking an O2 phone to use a different SIM card 

Although it does sound like an issue with your Virgin sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127444 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@Ry30 

O2 haven't locked phones since 2018.

If yours is locked, see guide here Guide: Unlocking an O2 phone to use a different SIM card 

Although it does sound like an issue with your Virgin sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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