Phone is faulty

[Pickle12]

New phone not holding charge for the whole day. Gets hot after a long phone call. Can’t find tne place to report it in support

[Pickle12]

Here’s more nonsense I received this morning just before that

”

I'm sorry for the inconvenience caused I've checked the details and You do not have Insurance on the account. However; the good news is we’ll do everything we can to get it on the mend as quickly as possible. We do have a dedicated Repairs Team who can get this sorted out for you. They can only figure out the problem once they have a look. Once the team checks the phone, they'll sent you quote of the price and if you're happy with it, they'll proceed ahead with the repairs.”

🤣After nearly a month of telling tnem, the script tells them as I’ve had the phone over 30 days, that equals I have to pay for tne repair( as I’ve no insurance) 

You have to laugh or you’d cry.

[gmarkj]

No reply as yet from @O2Trevski or @O2nath_ci .

Mentioning again in case they didn't see the first one.

[O2nath_ci]

@gmarkj thanks for the tag

@Pickle12 i will private message you now 

[Pickle12]

I await your response 

[Pickle12]

Thank you