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Phone Order Confirmation

Dylan7
Level 1: Joiner
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on ‎05-12-2025 13:47

on ‎05-12-2025 13:47

Last night I ordered a new iPhone Air, However the O2 page froze after I was charged the upfront cost of £30. I have not been sent an email confirming my order, and on the O2 website it cannot find a device. Could you see if this order has been confirmed? if not will I be charged again next month ? 

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MI5
Level 94: Supreme
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on ‎05-12-2025 14:07

on ‎05-12-2025 14:07

@Dylan7 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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