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Payment made 19/06/24 to clear a contract

Level 1: Joiner
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I went into Peterborough shop to seek advice about my contract due to expire in September and if they had a better deal for me. They said I could change to a cheaper monthly airtime product providing I paid the outstanding amount for my phone. I paid the amount on my credit card. When I got home I had an email telling me the amount which would be taken on 3/07/24, however it includes the handset amount. I have waited to see if the amount I paid on my credit card has been added to my account online but it still says I owe £40.  Please advise how long it takes for payment to be added to my account as it does not show online?

When I was in the shop they agreed that my email address was annewhiles**Personal info** but I am now wondering if the account has my old email address of whilesfamily**Personal info**

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Level 94: Supreme
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You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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