on 01-12-2022 17:34
I was a member of O2 for years and eventually left because they didn’t do WiFi texting. When they eventually, brought it in, I came back. However, since then I cannot receive calls from any Three Network phone (my wife’s, mother etc), I can call them but not the other way round. Calls from all other networks work perfectly. I believe it is a partial porting problem and the porting process needs to be repeated but O2 just don’t seem to be able to do it. I have had probably a dozen promises, been into the shop 3 times, changed my sim, reset my phone all to no avail. O2 have alway promised to call me back with a soloist ion or update but so far always failed. Does anyone have any suggestions other than to leave O2 for another network so that it hopefully gets ported properly this time.
on 01-12-2022 18:19
Have you contacted O2?
Message them on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
on 02-12-2022 09:48
As you've been given the run around @Dynamo-Perro I'll ask the community advisors to take a look.
Can you see if you can help @O2Sarah- ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 02-12-2022 10:03
on 02-12-2022 10:03
Good morning ,
Thanks for the tag @gmarkj
@Dynamo-Perro I will send you a private message so we can look into this.