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Partial Porting Problem with Three

Dynamo-Perro
Level 1: Joiner
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I was a member of O2 for years and eventually left because they didn’t do WiFi  texting. When they eventually, brought it in, I came back. However, since then I cannot receive calls from any Three Network phone (my wife’s, mother etc), I can call them but not the other way round. Calls from all other networks work perfectly. I believe it is a partial porting problem and the porting process needs to be repeated but O2 just don’t seem to be able to do it. I have had probably a dozen promises, been into the shop 3 times, changed my sim, reset my phone all to no avail. O2 have alway promised to call me back with a soloist ion or update but so far always failed. Does anyone have any suggestions other than to leave O2 for another network so that it hopefully gets ported properly this time.

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Enlli
Level 68: Extraordinaire
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Have you contacted O2?

 

Message them on
(https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 66: Unequalled
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As you've been given the run around @Dynamo-Perro I'll ask the community advisors to take a look.

Can you see if you can help @O2Sarah- ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Sarah-
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Good morning ,

Thanks for the tag @gmarkj 

@Dynamo-Perro I will send you a private message so we can look into this.

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