PAC code woes joining o2

[chrislewis85]

Hi all,

similar story to what I’ve seen on other posts here, but added a new line to my o2 account (eSIM) recently and obtained a PAC from my old provider (id mobile)

during checkout I input the PAC and got an error (seemed to timeout), upon retrying got an error so carried on through checkout knowing I could fill in the transfer form later. 

I did just that and the PAC was accepted. However after 4 working days nothing had happened and no texts.

tried again, PAC accepted but another 4 days went by and still heard nothing.

i called in on 202 and the advisor took my details and the PAC code over the phone, said it was sent to the porting team and I would have the number transferred in 2 working days. Another 3 working days have gone by and still heard nothing, what am I to do? Desperate to keep my existing number!

thanks in advance 

[MI5]

@chrislewis85 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Nothing will happen now over the weekend either.

Guide: Migration & porting into O2  

[chrislewis85]

Thanks MI5, I have posted here in desperation having read previous posts (as recently as yesterday) where someone from O2 has joined in and requested a DM from the account holder to resolve their issue. As stated I have already reached out via 202 but no one seems to be able to push the issue further other than asking me for the PAC again.

[MI5]

We only have our forum manager @Dave-O2 

We used to have account advisors but they were withdrawn @chrislewis85