PAC Code

[PACman]

Hi 

I received my new O2 pay monthly sim for my new plan in the post today and would like to transfer my existing Tesco mobile number to the plan and I have a PAC

I've been trying to fill in your online form at https://o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form… but I keep getting emailed back after submission with:

BluePrism (UK) <BluePrism@o2.com>, BluePrism

*** THIS IS AN AUTOMATED MESSAGE *** The request could not be completed, the following reason is given for the rejection: Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request. If it helps my number used to be on O2 about 3.5 years ago before I ported it to Tesco mobile. I'm worried you still have it in your system.

Please can you advise on the form what I should put for the following fields so I dont keep getting emailed back saying the details have failed validation?

Section 1 - Your Details

Your mobile number:  Old Tesco number (that I want to keep) or new O2 Number?

Section 3 - Addtional Information

The Mobile Number you want to keep: Old Tesco Number (that I want to keep) which I have a PAC for?

You New O2 mobile number: New O2 number that came with my new Pay monthly plan (dont want to keep this number)?
You old O2 Sim Number: Number from new O2 SIM card that came with the new plan?

Your PAC Number: PAC code received from Tesco Mobile via SMS?

If it helps too the number used to be on O2 about 3.5yrs ago until I ported it to Tesco mobile - so I'm worried it still might display on your system as already being in O2?

Many thanks for your help

[MI5]

@PACman 

Call on 0800 587 4005