Over 18 Content

[IJ10]

How do I access over 18 Content on my phone when it has already been set up for this but won't activate 

[Bambino · Accepted solution]

@IJ10 This is the guide we have: O2 Age restriction: what it is & how to manage it ... - O2 Community

If you've fulfilled the criteria you'll need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)