This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Old iPhone 11 will not erase

Go to solution
C_Dickson
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎17-10-2023 20:22

‎17-10-2023 20:22

I have upgraded my iPhone but can erase my old phone(iPhone 11) in order to prepare it to sell. I can reset 'all settings'.

When I attempt a reset I get the following error message: 

                                "An Unknown Error Occurred

                                      Please try again later"

I have also tried connecting to my Mac but the iPhone does not appear in my laptop to allow me to erase it.

Is there any way to force the phone to erase? 

Message 1 of 4
578 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150995 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎17-10-2023 20:40 - edited ‎17-10-2023 20:42

‎17-10-2023 20:40 - edited ‎17-10-2023 20:42

@C_Dickson 

You need a data connection to do a full erase. Wifi will do if you have removed your sim, although having a sim in is preferred.

Also check you are entering your correct password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
575 Views
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 150995 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎17-10-2023 20:40 - edited ‎17-10-2023 20:42

‎17-10-2023 20:40 - edited ‎17-10-2023 20:42

@C_Dickson 

You need a data connection to do a full erase. Wifi will do if you have removed your sim, although having a sim in is preferred.

Also check you are entering your correct password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
576 Views

Go to solution
C_Dickson
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎20-10-2023 06:47

‎20-10-2023 06:47

Many thanks. Reconnecting to wifi worked after adding my Apple Id to the old phone. 

Message 3 of 4
547 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 150995 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎20-10-2023 07:42

‎20-10-2023 07:42

You're welcome @C_Dickson 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
543 Views
0 Kudos
Top Kudoed Authors
View all
Top