on 05-04-2023 15:33
I can't receive OTP (one time passcodes) from banks, shops, credit cards etc. I receive normal texts no problem, have rebooted phone, cleared blocked numbers, tried sim in another brand of phone still no joy. I have called O2 several times with absolutely no help at all from advisors who don't seem to understand what I am speaking about.
Can someone please help I cannot access any online banking or make purchases where OTP is required.
Oliver
on 05-04-2023 15:52
If you have recently ported your number in to O2 they have missed to port files for OTP's so you need to get O2 to rectify this for you.
on 06-04-2023 14:05
on 06-04-2023 14:35
Yes 4 times and no help whatsoever
on 06-04-2023 14:37
on 06-04-2023 14:37
Spoke to 4 different advisors who were difficult to understand, at least two obviously did not understand the problem and didn't know what an OTP was. Apparently been escalated to a technical person
on 06-04-2023 14:38
on 06-04-2023 14:38
Been with O2 for many years, thanks anyway