cancel
Showing results for 
Search instead for 
Did you mean: 

OTP messages not coming through

Jwoody2000
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi. I’ve recently moved from Sky to O2 and having issues with receiving g OTP messages. I’m receiving messages from other numbers (standard text and iMessages) but not to register for my bank or nhs apps. Can anyone help before I cancel and move back to my old provider. 

Message 1 of 8
647 Views
7 REPLIES 7

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Jwoody2000 

Sounds like Sky aren't forwarding the bulk SMS. 

You need to speak to o2, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. 

And they can give Sky Mobile a kick..  


Just to add  SMS is not guaranteed to  be delivered when sent by bulk delivery services.

 

If you are outside of your 14 days then you will need to pay off the device if on a refresh or any charges

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 8
643 Views

Jwoody2000
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks. Why would sky be the issue. If all other services are working - phone, standard messages etc. I’m within the 14 days , so might be easier to cancel. 

Message 3 of 8
636 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Jwoody2000 

Turn off wifi and they should come through ok.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
633 Views

Jwoody2000
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

No joy 

Message 5 of 8
627 Views

Jwoody2000
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Wifi not been on 

Message 6 of 8
627 Views

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Jwoody2000 


MNP includes putting a forwarder on their SMS Gateway which then forwards intra-network in this case, so if what @MI5  suggests doesn't work it needs to got to o2 who will work with the Sky Team (otherwise known as o2)

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 7 of 8
626 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered: