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Number transfer not working

Ruben_ward
Level 1: Joiner
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on ‎15-04-2023 17:48

on ‎15-04-2023 17:48

Hello, I have made three requests for a mobile number transfer from an old sim and O2 account to a new sim and O2 account, however this transfer has still not occurred. Is there any chance you could help please?

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MI5
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on ‎15-04-2023 18:28

on ‎15-04-2023 18:28

@Ruben_ward 

We'll need to call in @O2Emma 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Emma
Former Staff
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on ‎15-04-2023 18:44

on ‎15-04-2023 18:44

Hi @MI5 I will pick this up thanks.

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O2Emma
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on ‎15-04-2023 18:45

on ‎15-04-2023 18:45

Hi @Ruben_ward I will send you a private message to look into this for you.

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Gemma26
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on ‎19-12-2023 18:34

on ‎19-12-2023 18:34

I have the same problem please could I have help 

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Enlli
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on ‎19-12-2023 18:39

on ‎19-12-2023 18:39

@Gemma26 All the O2 Staff that were here were removed in the summer.

As customers we can only suggest keeping on at O2 

You will need to contact O2.

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎19-12-2023 18:40

on ‎19-12-2023 18:40

@Gemma26 

The account advisors no longer work here, sorry.

I have given contact details on your other posts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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