Solved: Number transfer complete but texts still showing o...

Kate8 · ‎06-04-2020

Hello!

I transferred my number when I joined o2 and it all worked and appeared on my account. But I’ve since been told that when I call/text the old number is still appearing. But if they call the correct number which I transferred to it also works. How do I get rid of the “transfer” number so that only my number works?

Thanks for your help!
K

MI5 · ‎06-04-2020

It's in Settings >Phone >My Number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎06-04-2020

settings - number - my number You need to change there

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Kate8 · ‎06-04-2020

Hi I have an iPhone and that doesn’t have a “number” option in settings. Is there an iPhone version?

Thanks!!

MI5 · ‎06-04-2020

It's in Settings >Phone >My Number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-04-2020

I was close

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-04-2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kate8 · ‎06-04-2020

Legend thank you!

MI5 · ‎06-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-04-2020

@Kate8 wrote:
Legend thank you!

You miss the space bar?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-04-2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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