Number Not ported

[Cordz]

I have recently been transferred from Virgin and yesterday morning my Virgin went dead and I have been trying ever since to get a signal back.  I have payments to make and cannot do it because I get sent a message with a code to allow payment to be made,  I cannot get these messages until my signal is back .  This is incredibly frustrating and holding me back for 24hrs now just to this point.  Can someone give me any information on who to call today as all I keep getting is that the offices are not open.

[Cleoriff · Accepted solution]

@Cordz 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402  Guide: A Guide to Skype 

Or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help.

They are open from 8am according to this: https://www.o2.co.uk/contactus 

[Cordz]

Thanks for the reply I appreciate that but,  as I am finding out very quickly O2 are over promising and under delivering.  I have been trying Customer Service since 8am and guess what?  Yes you know dont you.

[Cleoriff]

Actually @Cordz I'm very surprised that the Contact us page IS showing 8am opening. As it's Good Friday I fully expected a 10am start. Maybe, like so many other things O2 have failed to update the page as yet. I will tag one of our account advisors @megjess who should be on at 9am according to the rota.

She is based on the forum and hopefully will be able to assist you. @megjess are you able to help @Cordz please?

[megjess]

@Cleoriff  thank you for a the Tag 

i do apologise regarding the issue  @Cordz  i will personal messaged you we can look into to the issue further

thanks  

[Cleoriff]

Thanks @megjess x

[Cordz]

I would really appreciate that as I dont have signal I cannot get onto internet or anyhting when I leave home which over the Easter Break is literally soul destroying.

[Cleoriff]

@Cordz  Expect to get a Private Message from @megjess. You will see an envelope icon at the top right hand side of page. When the message has been sent, you will see a 1 on the envelope. Click on that and you can respond. 

Best of luck.

[Cordz]

Thanks very much for your help "fingers crossed" I can get something sorted.  Have a good weekend and I will try to do the same.  LOL

[Cordz]

Thanks everyone for your help, I managed to get through to Customer Services and (whatever they done) they have resolved the issue.  Have a great Bank Holiday.