Dear engineers
I'm at my absolute wits end now with this issue with my galaxy Samsung watch 5 Pro and your O2 network. I've wasted the best part of over 2 weeks trying to get someone technical to diagnose the problem with O2 network and getting zero telephone help and just been passed around and around with no one from engineering coming back to me as they have promised they would. I've sent 5 separate emails now to the O2 network team to try and get this issue sorted out and no phone calls and no response. I'm absolutely at my wits end and furious with the lack of help from O2 trying to diagnose and take issue of the problem!
I need someone to read this message step up to the plate and please call me to try and help me diagnose why this watch will not make phone calls outside of the house as it needs to be looked at! Someone needs to look at the Samsung watch reports possibly or your network fault reports and find out a solution to the problem. I don't know who else to turn to because every email that I sent doesn't get responded to and I go through to O2 customer services they not technical they then pass me back to customer services is just ridiculous and and I'm very disappointed.
