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Not recieving Netflix Verification code

KikiF
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on ‎14-02-2021 13:49

on ‎14-02-2021 13:49

I'm trying to sign up for Netflix but I don't recieve the verification code text message to complete the process. I'm currently abroad but have my sim active and it does receive other text messages.
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MI5
Level 94: Supreme
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on ‎14-02-2021 15:31

on ‎14-02-2021 15:31

@KikiF 

Try these tips Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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KikiF
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on ‎17-02-2021 12:09

on ‎17-02-2021 12:09

Thanks, I tried these tips but I am still not receiving any verification code
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Martin-O2
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on ‎17-02-2021 12:19

on ‎17-02-2021 12:19

How are you getting on with this @KikiF? Have you managed to get the verification codes working? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MI5
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on ‎17-02-2021 12:19

on ‎17-02-2021 12:19

@KikiF 

You need to contact O2 then.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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