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Not receiving text messages

Happyduck
Level 2: Apprentice
  • 8 Posts
  • 1 Topics
  • 1 Solutions
Registered:

It’s 2023 but welcome to the club, I’m the latest victim of the ‘no-OTP-gate’.

 

Mu number was switched from Virgin Mobile to O2 in July, everything went smoothly until this Tuesday, I have since stopped receiving any texts. I asked my friend to send me a text, it wasn’t sending out but was shown as ‘not delivered’ error on his phone, so all the texts from banks, NHS and companies don’t come through either for obvious reason.

 

I have gone through the posts and have noticed this has been an ongoing issue to many customers since 2020.


I gave a ring to the call centre and the help I received seemed to be quite useless - I was advised that the agent ‘reset the network settings’ on my number (and nothing changed) so she went on and suggested a replacement SIM card.


These are proven to be unsuccessful methods according to the fellow users here. I’m surprised that 3 years have passed but the call centre still isn’t properly trained to resolve this known issue.

 

I have seen success stories with the help of the Community Managers here

(https://community.o2.co.uk/t5/Tech-Support/Santander-OTP-not-received/m-p/1581309#M26437)

 

Would anyone here (and people here from O2) be so kind to help a me out? 😢

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Oxonian
Level 37: Blazing a Trail
  • 11004 Posts
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Registered:

@Happyduck 

👍

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