It’s 2023 but welcome to the club, I’m the latest victim of the ‘no-OTP-gate’.
Mu number was switched from Virgin Mobile to O2 in July, everything went smoothly until this Tuesday, I have since stopped receiving any texts. I asked my friend to send me a text, it wasn’t sending out but was shown as ‘not delivered’ error on his phone, so all the texts from banks, NHS and companies don’t come through either for obvious reason.
I have gone through the posts and have noticed this has been an ongoing issue to many customers since 2020.
I gave a ring to the call centre and the help I received seemed to be quite useless - I was advised that the agent ‘reset the network settings’ on my number (and nothing changed) so she went on and suggested a replacement SIM card.
These are proven to be unsuccessful methods according to the fellow users here. I’m surprised that 3 years have passed but the call centre still isn’t properly trained to resolve this known issue.
I have seen success stories with the help of the Community Managers here
(https://community.o2.co.uk/t5/Tech-Support/Santander-OTP-not-received/m-p/1581309#M26437)
Would anyone here (and people here from O2) be so kind to help a me out? 😢
