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on 04-10-2021 17:23
Hi there I switched networks a month ago, ever since had no Amazon OTPs. it’s driving me crazy as I have two level verification on my Amazon account which needs OTP to work. Things have come to a head my account is blocked. Amazon today told me it’s network provider issue, they can see them being sent to this phone are you blocking Amazon OTP to my number? help this maddening!
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on 04-10-2021 17:37
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on 04-10-2021 17:37
This is usually down to your old network not pushing on the OTP using their infrastructure for o2 to push to your phone...
SMS forwarding on MNP is a nightmare...
I would call customer services on 202 and ask if they can see any problems..
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 12464 Posts
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on 04-10-2021 17:37
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on 04-10-2021 17:37
This is usually down to your old network not pushing on the OTP using their infrastructure for o2 to push to your phone...
SMS forwarding on MNP is a nightmare...
I would call customer services on 202 and ask if they can see any problems..
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 04-10-2021 19:46
Common problem with O2 unfortunately @Bnguy21
You need to get the issue escalated by customer services.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

