Not connecting to the network

[stewie0135]

I recently bought a new phone with a new sim. Everything is setup correctly I believe however it wont connect to 02. Any ideas?

[Cleoriff]

@stewie0135 

Has the sim been activated?

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Or use Skype if no working phone Guide: A Guide to Skype 

[MI5]

@stewie0135 

Is the sim activated?

If you upgraded you need to do a sim swap Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

Otherwise, contact O2 Guide: How to find help & contact O2