Solved: New phone setup but no network

SheilaTuj · ‎14-12-2023

Iphone 14 set up and data transfer completed. Wifi access but phone showing no network. Have tried airplane mode and restarts but no difference. The rest of the house can get O2 network access. It is a new sim. Any suggestions what to try next.

Thanks

MI5 · ‎14-12-2023

@SheilaTuj

If this was an upgrade, use your old sim or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-12-2023

@SheilaTuj

If this was an upgrade, use your old sim or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SheilaTuj · ‎10-01-2024

Apologies for the late response. Thanks very much - exactly what was required.

MI5 · ‎10-01-2024

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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