on 10-01-2024 10:31
I recently bought a new phone with a new sim. Everything is setup correctly I believe however it wont connect to 02. Any ideas?
10-01-2024 11:16 - edited 10-01-2024 11:17
10-01-2024 11:16 - edited 10-01-2024 11:17
Has the sim been activated?
We're just customers like you but it sounds as if you need someone to access your account which can't be done from here
Give O2 a call on 202 or 0344 809 0202 (Contract) 4445 or 0344 809 0222 (PAYG)
Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).
Or use Skype if no working phone Guide: A Guide to Skype
Veritas Numquam Perit
on 10-01-2024 11:17
Is the sim activated?
If you upgraded you need to do a sim swap Guide: Introducing O2 Switch Up. Swap phones whenever you want!
Otherwise, contact O2 Guide: How to find help & contact O2