No wifi calling

[Fungifips]

Hi, moved to new house, no signal at all, no option for wifi calling in settings on updated iPhone 8, tried calling o2 support and they were clueless then I got cut off. Any advice? 😊

[gmarkj]

It depends on which system o2 have you on @Fungifips  (they are moving customers to a new system in the background).

If you are on the old system, then customer services need to turn on WiFi calling on your account.

24 hours later you turn it on in your My o2.

24 later you then can turn it on in the phone settings.

If you are on the new system (called 360), you can turn it on yourself without contacting customer services, but the rest remains true.

[madasaf1sh]

@Fungifips 

If on Pay Monthly, you need to call o2 to enable it 

If on PAYG then it is not available. 

Sorry you will have to persevere with o2. 

[Fungifips]

Thank you, I believe I’m still on old system? I just find the call centre awful, he left me on hold for 20 minutes (was on top of a hill as only place I get signal lol) then cut me off!  Speaking to someone’s seems to be only way of getting it sorted, I find the app not easy to navigate as well so I appreciate any help 😊

[MI5]

@Fungifips 

You also need O2 to check you have iData enabled on your account.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202