No signal

[KatieF]

This is the second day I've had no signal. I've just checked the signal checker and looks like maintenance is being carried out and thing's should be back to normal by 8PM 30th, that will be 3 days with no signal, How do I claim compensation?

[gmarkj · Accepted solution]

Hi @KatieF 

Once the mast is back up and working, contact customer services by calling 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG). Best time to call is 8am.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Be polite and just ask for some compensation, but be ready in case you don't get anything - no network guarantees 100% up time, so they might not give you anything.

[KatieF]

That's great, thanks so much