Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Cancel ins

I need to cancel my phone insurance but have just been cut off on the call

Resolved! Sending an upgrade overseas

I'm currently in Mexico for the next few months but would like my phone upgraded. Can you deliver to my address in Mexico?

Sim and Number Swap

I requested to have my o2 contract moved into my name and updated my bank details. (Rather than my parents) However, I wanted to keep my existing number and contacts. I was sent a new sim which I installed. I was told I had to confirm receipt of this...

Resolved! Bill extension

I need to speak to someone about a bill extension

Resolved! 2 Sync data plans

Hi, I seem to have 2 sync data plans on my account, I only have 1 apple watch and so need to cancel one of the sync data plans, can anyone help please?

resend a Text (SMS) to my phone

Hi, I had a text message (SMS) on my phone that I need, I got a new phone, and reset the old phone, therefore lost the message, only recieved it about 5 days ago. Is there anyway, or someone I can contact to get 02 to resend that SMS to my phone??? T...

Not recieving Netflix Verification code

I'm trying to sign up for Netflix but I don't recieve the verification code text message to complete the process. I'm currently abroad but have my sim active and it does receive other text messages.

Internet and phone call connectivity

I have been with o2 for one month now and I have had nothing but problems with my internet and making and receiving phone calls. No matter where I am my internet is always taking anything up to ten minutes to load and everywhere I am my phone cuts ou...

Samsung Note 10 not charging, displays a triangle with a yellow thermometer

Hello My Samsung note 10 displays a low temperature warning and shows a triangle with a yellow thermometer, when I try to charge , it stays at 1%. I have googled the same answer and comes back saying that its a problem with the circuit board and happ...

Problem with%20receiving%20text%20messages.%20Receiving%20msg

Problem with receiving certain text messages. Receiving msg "Messaging has stopped working" on occasions. My phone is a Galaxy S3 mini, model no. GT-18190N

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