No signal

[Johniboi]

I have had no mobile signal for 48 hours so that I cannot send or receive calls or text or access the internet when I am not using WiFi. I have tried the 02 app help and support service but only get the message"all of our agents are busy". Meanwhile I am paying for access. Can anyonee help please?

[MI5 · Accepted solution]

@Johniboi 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Is the network down for me or everyone? 

[Johniboi]

Thanks MI5. After going round in circles trying to use the links you supplied I saw the suggestion to turn the device off and back on again and it appears to have worked! I usually do that when things stop working but I never thought of it this time. Thanks again 👌👌

[MI5]

Well done for sorting it 👍