No signal on O2 Sim Hub

[Fern]

I use an O2 sim card inside a dongle/hub for 5G Wifi in my flat in London. We pay for this monthly. The past few days our hub has been saying that we can’t get any signal from the carrier. Meaning that we cannot connect to the hub for Wifi. We have reset the whole hub, turned it on an off and took out the sim and reput it back in too. 

We are at a loss as we work from home and currently have no wifi and are hot spotting our other devices off of our phones. We have no unpaid bills to O2, as the last payment was on 26th June. 

Is there anyone that could help or give us any advice?

[madasaf1sh]

@Fern 

Have a look at these 2 guides, an also see if you get any difference in a mobile phone, also be aware there is a FUP on o2 sims. 

You may need a new sim.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

If you get no joy then you will need to call customer services on 0344 809 0202 tomorrow morning they open at 8am

[MI5]

@Fern 

Is it a dedicated data sim you are using as O2 will block phone sims used in powered dongles.