No signal (messages, calls, data) at all

[nrssa]

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I have switched to 02 from Virgin mobile a few months back and I can't send messages or receive calls or even connect to the internet at all. I initially called 02 about this and told that they would reset it for me and so I waited and waited however now I cannot even call the helpline desk for 02 as it says sim's not registered. I have been paying monthly for this and have not been receiving proper service. Can someone please send help? 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call using Skype on 0344 809 0202

Guide: A Guide to Skype